Shipping Policy

All our cat & dog food is frozen, so we allow you to a select a date for your order to arrive via DPD, so you’ll be sure not to miss it. All of our orders that are shipped have a leave safe note attached to them so if you are not in, they will be left in a safe place for you. 

Delivery is available Wednesday & Friday currently.

Next Day delivery is available on any orders placed before 12 noon, Tuesday & Thursday .This only applies to England, Scotland and Wales.

All our goods are packed in double foil lined boxes with ice packs to ensure that our product reaches you fully frozen, and in perfect condition, even if the goods are left until later on the delivery day

You will receive an email from the courier to give you an update on where the delivery is. You DO NOT have to be available to sign for the delivery. When you checkout, there is a text box for you to leave instructions if you wish on where the parcel(s) can be left if no one is going to be in. DPD will always endeavor to follow your instructions where possible.

Once we have received notification from DPD your order has been left safe for you with evidence, we have fulfilled our obligation, if your order goes missing please contact the police in the first instance, if you are worried please ensure you are in for delivery or order on a day you know you will be in.